How to make a FOI request

The Freedom of Information Act 2000 provides a right of access to a wide range of information held by public authorities, including the NHS.  The purpose is to promote greater openness and accountability.

The Freedom of Information (FOI) Act 2000 requires us to:

  • Provide information to you about the Trust through a publication scheme
  • Respond appropriately to requests for information

Before you request information from us

Check whether the information you seek is already available, you may well find the answer to your question is already available on this website. If you request information from us that is already published, we will simply refer you to the published source.

Who can request information?

Anyone, anywhere in the world, can make a FOI request to the Trust.

What can I request?

You can seek any recorded information that you think the Trust may hold.  If the information is your own personal data, then you should make a subject access request under the Data Protection Act  (DPA) 1998, and not under the FOI Act. To make a subject access request please contact

How do I request information?

Your request must be in writing and can be either posted or emailed to the Trust.  For postal requests, please send to the following address:

FOI Office
Barnet, Enfield and Haringey Mental Health NHS Trust
Trust Headquarters, Orchard House
St Ann’s Hospital
St Ann’s Road
London N15 3TH

Email requests should be sent to: It would be helpful to write “Freedom of Information” in the subject line.

What information must I include in my request?

The FOI Act requires certain information to be supplied before the Trust can respond to your request:

  • your real name – we do not have to respond to requests submitted under a pseudonym;
  • your address (email addresses are acceptable);
  • a description of the information you wish to obtain; and
  • any preferences for the format in which you wish to receive the information e.g. electronic or hard copy. We will endeavour to meet your preferences but cannot guarantee that we will be able to.

What you do not need to do:

  • explicitly mention the FOI Act, although it may help to do so;
  • say why you want the information; or
  • specify particular documents. You have a right to information in whatever form it is recorded.

How should I word my request?

Comprehensive guidance on submitting effective requests for information is available from the Information Commissioner’s Office. However, it would be helpful in dealing with your request to:

  • clearly identify the information you want. Be clear about date ranges or timescales. If it is not clear what you are requesting, we may need to seek further clarification;
  • be as specific as possible. If your request is too general, it may be refused on the grounds that replying would exceed the cost limit laid down in the Fees Regulations, which is equivalent to one person working for three and a half days. If this happens, we will ask you to re-submit a narrower, more specific request which could be met within the cost limits and give you advice and assistance to do so;
  • ask questions such as “what” or “how much” as this is much more likely to result in a useful response;
  • use straightforward, polite language.

It would be helpful to avoid:

  • using open-ended questions such as “why”. We do not have to answer your question if this would mean creating new information or giving an opinion or judgment that is not already recorded;
  • basing your request on assumptions or opinions;
  • mixing your request with complaints or comments. 

What happens when my request is received?

Barnet Enfield and Haringey Mental Health NHS Trust has a legal obligation to reply to your FOI request and must do so within 20 working days of receipt. We will do one of the following:

  • supply you with the information you requested;
  • inform you that we don’t hold the information and, if we are able, advise you who does;
  • inform you that your request will exceed the cost limit specified in the Fees Regulations and invite you to submit a narrower request;
  • inform you that we hold the information requested but refuse to provide all or part of it and explain why, citing one or more of the exemptions from the FOI Act;
  • inform you that we are refusing your request on the basis it is repeated or vexatious; or
  • inform you that we need more time to consider the public interest test in relation to your request and let you know when to expect a further response. This should not be later than 40 working days after receipt of your request.

What can I do if I am unhappy with the reply I receive or the way my request was handled?

If you are unhappy with the way your request for information has been dealt with you can make a complaint under the Trust’s complaints procedure by writing to:

The Chief Executive
Barnet, Enfield and Haringey Mental Health NHS Trust
Trust Headquarters, Orchard House
St Ann’s Hospital
St Ann’s Road
London N15 3TH

If you are still not satisfied you can then complain to the Information Commissioner (ICO). Details of how to do this are available at the ICO website

Full details of how to ask the Trust for an internal review will be included in our initial reply to your FOI request as well as details of how to complain to the Information Commissioner.